Important Information

Are you impacted?
  • If you made credit card or debit card purchases at a Target store between November 27, 2013 and December 15, 2013, your card information may be included in the breach.
  • Target reported the compromised information includes customer name, credit/debit card number and expiration date, but not your social security number.
What are we doing to protect you?
  • If you shopped at Target between November 27, 2013 and December 15, 2013 and paid with your debit card, we took the ultimate precaution on your behalf and reissued you a new card. You should have already received your new debit card (NOTE: it must be activated by January 31, 2014. See below for details)
  • If you received a letter from us (dated December 24) informing you that a new card was on the way, but you have not yet received it, please call us immediately at 800-722-5479 (7 a.m. - 6 p.m. PT). If you did not receive a letter (dated December 24), your card was not used during the time period in question and is not at risk.
  • If you activated your new card, your account is no longer at risk from the Target information breach.
  • Rest assured that as part of our standard procedures we utilize modern fraud-screening solutions to monitor all AmericanWest Bank account activity every day, 24/7. You can count on us to contact you if we see suspicious activity—at any time, for any reason.
  • And above all else, your AmericanWest Bank debit card is protected with Visa's Zero Liability Guarantee, if fraud does occur.
  • Elan' Financial Services, the issuer of our AmericanWest Bank Visa Credit Card, is dedicated to your card security. Elan' uses modern fraud-screening solutions to continually scan for suspicious activity every day, 24/7 on every account.
  • If you notice suspect or fraudulent activity on your AmericanWest Bank credit card, or you simply would like the card replaced, contact Elan' at 800-558-3424.
  • And above all else, your AmericanWest Bank credit card is protected with Visa's Zero Liability Guarantee, if fraud does occur.
What can you do?
  • You may continue using your AmericanWest Bank debit or credit card with confidence, knowing we are always working to help protect your financial information.
  • If you received your new debit card but have not activated it, please do so immediately. Your previous card will automatically deactivate after January 31, 2014.
  • We need your help to vigilantly protect your account. If you shopped at Target during the period of time noted above, we recommend you monitor your account regularly unless your card has been replaced. Here's how:
  •                 - Debit card holders may visit any branch, use Online Banking or call us at 800-722-5479 (Option 8).
                    - Credit card holders may use the Elan' Cardmember Service website, or call Elan' directly at 800-558-3424.
    • It's important to closely review your account statement(s) from this period, looking for any suspicious activity.
    • If you notice suspicious activity on your account, please notify us immediately so we may take action to protect your account:
                    - Call or visit your neighborhood branch;
                    - Contact our Client Service Center at 800-722-5479 (7 a.m. - 6 p.m. PT). 
                       NOTE: After hours please use the corresponding toll-free numbers listed in the bullet information above.

    If you have questions about this or anything else, please visit your neighborhood branch or call our Client Services Center at 800-722-5479. Thank you for banking with AmericanWest Bank.

Questions? Ask the team.

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